The link between telecentres and rular community development in malawi: the case of vikwa community telecentre

Abstract

The purpose of this study was to investigate the link between telecentres and rural community development in Malawi focusing on one telecentre: Vikwa Community telecentre. It also examined the challenges that vikwa Telecentre is facing in developing its community. The study employed Sustainable Livelihoods Framework. Quantitative and qualitative were collected from 46 users through questionnaires that were given to them by a means of convenient sampling technique; and from Telecentre Manager through interviews. Observations were also conducted within the Telecentre. The study revealed that, through its services, Vikwa Telecentre is improving human skills and knowledge, strengthening the social life of the community, increasing the finances of the community and also overcoming geographical barriers by bringing the ICTs close to people. The main challenges that are being experienced at the telecentre include frequent blackouts, slow internet connection and high prices for consumables. The study recommends that the Telecentre should buy the generator as an alternative power source and that the Telecentre should change the Internet Service Provider.