Abstract:
BACKGROUND: Undergraduate students need information for various reasons. However, it is
not a straightforward activity in retrieving the relevant information for accomplishing various
needs. This research is therefore justified as it aims at understanding information needs of
undergraduate students who are drawn from security organisations.
OBJECTIVES: The main objective of this study was to analyse information needs, sources and
seeking patterns of security studies at Mzuzu University.
METHOD: The study adopted a mixed methods approach by sending a questionnaire to 108
students and conducting a set of three focus group discussions. The study was informed by
Kuhlthau’s information search process model.
RESULTS: The study finds that most students preferred Internet as a source of information. The
study further finds that most students need information mainly for academic activities,
accomplishing assignments, preparing examinations and completing research projects. Most
students preferred the search engines as the starting point for an information search. Feelings
proposed by Kuhlthau’s information search process model, which include anxiety, optimism,
uncertainty and excitement, were experienced by most of the students as they started an
information search for completing an assignment. However, there exist a number of challenges
that affect students’ information behaviour, such as the lack of online information literacy
skills, poor Internet access and shortage of computer laboratories.
CONCLUSION: Unlike previous studies, this study establishes that the information needs of
upgrading security studies students are focussed more on academic and work-related
purposes. Information seeking and gathering is a key component of their work, as they gather
information related to criminal activities and general intelligence. Upgrading undergraduate
students have additional information needs that go beyond their academic needs. There is a
need to design information interventions that would enhance their information search
experience based on some of the pointers provided by Kuhlthau’s model. In view of the above,
it can be argued that Internet is becoming a popular source of information in the 21st century;
hence, there is a need to provide e-support that would reduce students’ negative feelings and
enhance their Internet search process, thereby improving the overall quality of education.
