Service quality in the hospitality industry continues to gain considerable debate and research attention on many fronts. The debate has emphasised the customers‟ view of defining service quality as they perceive it to be ...

The purpose of this study was to establish guests’ perceptions of official hotel rating system dimensions in star-rated hotels in Malawi. Using a descriptive research design, this study focused on 11 star-rated hotels ...

Hospitality is the fastest-growing, experience-intensive service industry and becoming the biggest export service sector worldwide. Several countries including Malawi, have several star-rated hotels which possess some ...