Sepula, Michael Benett; Kieti, Damiannah M.; Korir, Jacqueline C.; Cheloti-Mapelu, Isabella; Bello, Felix G.
(American Research Institute for Policy Development, 2018-12)
The purpose of this paper is to establish the relationship between grading standard as a dimension of hotel rating system and customer satisfaction. 203 hotel guests participated in the study. Survey questionnaires based ...