E-readiness of Mzuzu university library with special reference to use of mobile phones in the provision of library and information services to open and distance learning students

Abstract

The purpose of this study was to determine the eReadiness status of Mzuzu University Library to provide library and information services to distance education learners through use of mobile phones. The study used a case study design. A mixed methods approach was used to collect data. Quantitative data was collected through self-administered questionnaires. Qualitative data, on the other hand, was collected through interviews conducted with the University Librarian and Director of ICT. The findings revealed that Mzuzu University has the necessary ICT infrastructure and human resources to support the provision of library services through use of mobile phones whilst the ICT policy is being developed. Moreover, over 97% of the students have Internet-enabled mobile phones which they can use to access mobile library services that may be offered by the library. Furthermore, the library has e-resources that could be offered via the mobile platform whilst ODL students’ and library staff’s attitudes to the use of such services are positive. Cost of accessing mobile library services and poor mobile network pose as challenges to the success of the service. Furthermore, the library staff compliment is inadequate to sustain the delivery of mobile library services. The staff also has skill gaps with regard to the delivery of mobile library services. Based on these findings, it was concluded that Mzuzu University library is e-ready to provide library and information services through the use of mobile phones.