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Hotel rating system dimensions as determinants of service expectations and customer satisfaction in star-rated hotels in selected cities in Malawi
Sepula, Michael Benett
(
School of Tourism, Hospitality and Events Management
,
2019-07
)
Guests’ perceptions of official hotel rating system dimensions in star-rated hotels in Malawi
Sepula, Michael Benett
;
Bello, Felix G.
(
www.globalbizresearch.org
,
2019
)
Predicting customer satisfaction using a two level service expectation framework: empirical evidence from star rated hotels in Malawi.
Sepula, Michael Benett
(
African Journal of Education, Science and Technology
,
2019-12
)
Tourism and hospitality policy strengths, weaknesses and effectiveness: lessons for Malawi
Sepula, Michael Benett
;
Korir, Jacqueline C.
(
International Journal of Economics, Business and Management Research
,
2019
)
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Author
Sepula, Michael Benett (4)
Bello, Felix G. (1)
Korir, Jacqueline C. (1)
Subject
Basic registration standard (1)
Grading standard (1)
Policy development and implementation (1)
Policy objectives (1)
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Date Issued
2019 (4)
Has File(s)
Yes (4)