Sepula, Michael Benett; Korir, Jacqueline C.(International Journal of Economics, Business and Management Research, 2019)
This paper discusses tourism and hospitality policy strengths and weaknesses in Malawi and the efforts taken to address and enhance its effectiveness to contribute to the successful growth of the industry in the country. ...
Sepula, Michael Benett(African Journal of Education, Science and Technology, 2019-12)
Hospitality is the fastest-growing, experience-intensive service industry and becoming the biggest export service sector worldwide. Several countries including Malawi, have several star-rated hotels which possess some ...
Sepula, Michael Benett(School of Tourism, Hospitality and Events Management, 2019-07)
Over the years, countries continue to introduce hotel rating systems to indicate to customers the level of comfort and service quality expected in different hotel categories. Previous studies on conventional hotel rating ...
Sepula, Michael Benett(University of Surrey, 2011-09)
Service quality in the hospitality industry continues to gain considerable debate and research attention on many fronts. The debate has emphasised the customers‟ view of defining service quality as they perceive it to be ...
Sepula, Michael Benett; Kieti, Damiannah M.; Korir, Jacqueline C.; Cheloti-Mapelu, Isabella; Bello, Felix G.(American Research Institute for Policy Development, 2018-12)
The purpose of this paper is to establish the relationship between grading standard as a dimension of hotel rating system and customer satisfaction. 203 hotel guests participated in the study. Survey questionnaires based ...
Sepula, Michael Benett; Bello, Felix G.(www.globalbizresearch.org, 2019)
The purpose of this study was to establish guests’ perceptions of official hotel rating system dimensions in star-rated hotels in Malawi. Using a descriptive research design, this study focused on 11 star-rated hotels ...